Mailboxes Etc, Inc. lists their core values in their mission statement as being:

• Caring
• Honesty
• Fairness
• Integrity
• Trust
• Respect
• Commitment
• Accountability

Eric, the manager of this store, did exhibit these core values. Mario, of MBE, Inc., did listen. However, in the end he concluded that what happened was not a problem that MBE Inc. was concerned about, which to me shows lack of caring about the MBE brand. In the end, Robert, denied that anything had happened (until he finally found this website months later), and Mario was satisfied with that statement, without needing to verify any of Robert's claims.

I did start reading Mario of MBE Inc. the core values statement from the MBE website, and he cut me off and told me they weren't relevant. If they aren't relevant perhaps they should remove them from their website.

Robert Reider, the store owner, can be scored on the MBE core values as follows:

• Caring: He did not take my complaints seriously, even though "I'm not getting my mail" should be an extremely serious matter for a mail delivery service.
• Honesty: He (and his staff) repeatedly claimed that everything was ok with my account, and they had checked, when in reality, none of them had checked.
• Integrity: Instead of taking this situation seriously, Robert gave me the run-around. That is a failure of integrity. If he had not believed me, the way to handle that with integrity would be to tell me directly and demand proof (which I would have provided), instead of making false claims, giving me the run-around, and telling me that "the post office is losing your mail", when he knew that couldn't possibly be true.
• Trust: I suppose that Robert assumed I was lying. This shows lack of trust in his own customers. And he made false claims that everything was ok with my account and with the records. In his favor, after seeing the evidence, he now believes me. However, it's pretty easy to believe someone after you've seen concrete evidence that he's telling the truth; doing so does not show "trust".
• Respect: Giving the run-around instead of performing an investigation shows lack of respect. In his favor, he did apologize to me directly, after he saw this website.
• Accountability: So far (as of Jul. 2009), more than two years after this problem was evident, I have yet to receive a refund or compensation of any kind. In his favor, he did take accountability for what happened, in the form of acknowledging it (after finding this website) and apologizing. He also did offer a one-year refund and one year of free service. That is hardly reasonable or adequate accountability in a situation like this, where the financial and intangible harm to me was far greater than that.